Will you handle the DİİB closure procedure yourselves?
No, and we want to say that plainly. Obtaining the certificate, filing the closure application and interpreting the regulations are the work of your customs broker and, where required, your sworn financial advisor; we do not do that work and do not claim we can. The system we build keeps the data that application needs accurate and up to date, counts down the deadlines and holds the file ready and waiting. In other words, it does not take your advisor's place — it hands them a ready file.
Our customs broker has their own software; will they clash?
They will not, because the two look at different jobs. The broker's software sits on the declaration and customs side; our layer sits inside your factory: which imported lot produced which finished product, which shipment it went on, which certificate it was written against. Where possible, we bring in the declaration print-outs your broker provides and compare them against your own records. In most companies, that comparison turns out to be the most useful part.
Does it connect automatically to the Ministry of Trade systems?
Let's not overpromise here. The interfaces official systems expose are limited and change over time; we do not commit to a direct automatic connection up front. In practice, what we do is take declaration and certificate print-outs into the system as files, match them against your records and show the differences. During discovery we look at which data arrives by which route, and only then say what can genuinely be automated.
Our current ERP has a foreign trade module; why would we need something separate?
Standard foreign trade modules generally hold the invoice, the declaration and the account; but they usually do not hold the equivalence link between the certificate and production, or the deadline countdown. And that is exactly where the problem appears. If the module in your ERP does create that link, we will not sell you new software — we will tell you that you need to use what you already have properly. It is one of the first things we look at during discovery.
Our foreign trade team is one or two people; is it worth setting up a system?
This is an area where risk grows as the team shrinks, because everything depends on the attention of those one or two people. When that person goes on leave or resigns, the calendar goes with them. In a small team, starting with a single module — just the certificate register and deadline alerts — is often enough. According to our own OSB research, most of the exporters here are SME-sized anyway.
How long does it take, and how is the price set?
The number of open certificates, the countries and document variety you work with and the systems we need to integrate with directly change the duration. We do not quote a figure before discovery is complete; after that, each phase is written up with its own scope, duration and price, and at the end of the first phase the decision to continue is yours. We also have a guide page explaining what to watch out for when preparing a specification.
Where will our data live, and are our trade secrets safe?
Depending on your preference, the system runs on your own server or in a cloud account opened in your name; the data stays under your control. Customer lists, price history and certificate files are protected with role-based permissions, and who accessed what is logged. The source code is yours as well, and we write that into the contract.
If the regulations change, won't the software go stale?
They will change — we design with that accepted from the outset. Deadlines, thresholds and document checklists are not hard-coded; they are kept as parameters you can change from the admin screen. So when a deadline or a rule changes, there is no need to rewrite the software — you update the setting. If a structural change is needed, we handle it together under the maintenance and support agreement.