We already use Logo and it has a stock module. Why would we need a separate warehouse program?
The stock module in accounting software keeps the quantity of the goods; it does not keep where in the warehouse the goods are, which batch they came from, or their real state on the rack. Count differences mostly grow out of exactly that gap. We do not replace Logo; we build the layer that closes the gap alongside it. And if discovery shows your existing module already covers your need, we tell you so openly — we do not try to sell a need that is not there.
Do we have to buy handheld terminals, or will phones do?
Either works; the choice depends on the warehouse. In a warehouse doing a few hundred scans a day that is neither dusty nor cold, a rugged Android phone does the job. In warehouses with constant scanning through the shift, heavy goods and a harsh environment, a trigger-grip handheld terminal is the better call; scan speed and device lifespan differ. We write the software to run on both, and the hardware decision is made after seeing the warehouse.
Our warehouse staff are older and not comfortable with computers. Can they use it?
That objection is fair, and it is the starting point of the design. We reduce the floor screen to three things: large text, one action, few buttons. The person scans; the screen confirms or warns. Complex reports go to the office user, while the floor screen shows only what is needed at that moment. In the pilot zone we prefer to work with the most reluctant person on the team; if they can use it, the design is right.
Will count differences drop to zero?
No — and be wary of anyone who promises zero. Differences come from human error, breakage, samples and unrecorded issues; software does not abolish them. What software does is make the difference visible and traceable: you see which item, which shift and which address it keeps recurring at. How far it then falls depends on the decisions you take with that visibility; we do not commit to a number up front.
How long does it take, and how is the cost determined?
It depends on warehouse size, the number of stock items, batch-lot needs and integration depth. So we split the work into fixed-scope stages: first discovery and a state-of-play report, then a pilot in one zone, then roll-out. At the end of each stage you see what came out and decide whether to continue; you will not face an open-ended consultancy bill.
Do you print the barcode labels too?
Yes, we also do the labelling leg of stock and warehouse work. Rack address labels, product barcodes, carton and pallet labels and dispatch labels are parts of the same system; for goods sold by weight, a weighbridge connection can also be set up. If warehouse records and labelling are set up as two separate projects, both end up half-done, so we handle them together.
If the system goes down, does the warehouse stop?
We plan for this from the start. Handheld terminals work without a connection too: records accumulate on the device and transfer once the connection returns. On the server side, backup and restore drills are part of the installation scope; we test not that the backup was taken, but that it restores. A written fallback plan for running the critical flows by hand is also left with you.
Where will our data live — are we forced into the cloud?
No. The system can run on a server in your factory or on a cloud server opened in your name; which is right depends on the connection between your warehouse and office and on how many sites you have. In both cases the database, source code and documentation are handed over to you; you pay no monthly per-user licence, and you do not need our permission to move your data.