Do you come to our factory in Gaziantep and look at things on site?
Yes — this is the foundation of how we work. We travel to the Başpınar OSB zones and to facilities in Şehitkamil and walk the production floor. Production software cannot be understood through remote meetings; a program written without seeing which hand the operator uses and how fast they touch the screen will not be used on the floor.
Why commission custom software when off-the-shelf packages exist?
If a package is enough, do not commission anything — we will tell you so ourselves. Custom software makes sense in three situations: the part of your business that is specific to you does not fit the package's mould; data is constantly carried by hand between multiple systems; or the package's licence and user costs have outgrown the size of the job. If none of these apply, custom development is an expense.
Do we have to replace our existing Logo, Mikro or Netsis system?
No. The model we build most often is an operations layer written alongside your accounting backbone without touching it; we have done exactly this next to an installed Netsis system. Your e-invoicing, e-ledger and account structures stay as they are. The layer we write talks to the ERP through the database or its services, so you do not end up running a second accounting system.
How much does it cost and how long does it take?
We do not quote without seeing the shop floor; made-up prices and timelines go against our principles. Price is set by scope: how many screens, how many integrations, how many users, how many terminals on the floor. After discovery we present a staged budget together with a written specification, so you can see what you are paying for. For a general framework, see our custom software pricing guide.
We cannot reach our developer any more — can our program be rescued?
In most cases yes, but we give no guarantee. If you hold the compiled application and the database, most of what the program does can be recovered. We have done this end to end before: we worked out the daily calculation logic of an enterprise application and produced a 29-section analysis of a cutting-and-order system. In those same projects some sections remained missing and were marked as such; some knowledge lives only in source code and does not come back. Our first deliverable is not a commitment but an honest map of what can be recovered.
Who keeps the source code and our data?
You do. The source code, database and installation documentation are handed over to you; the data sits on your own server or in a cloud account opened in your name. The aim is not to tie you to us, but to leave you in a position to continue with another team in the future.
We are a small business — do you build for us too?
Yes. According to our own field research, most companies in the Gaziantep OSB are micro or small; at that scale the right approach is not to build a big system but to write a plain program that properly fixes one bleeding point. We prefer to start small and grow as the need grows.
Are you an agency or a software company?
The work on this page is the software side: production, ERP integration, shop-floor systems and takeovers. The marketing side of Pan Innovation House (search visibility, advertising, e-commerce) is a separate practice, described on a separate page. We do not mix the two; we approach software work with a software mindset.