Do you come to our factory in Gaziantep and look at things on site?
Yes — this is the foundation of how we work. We travel to the Başpınar OSB zones and to facilities in Şehitkamil and walk the production floor. A program written without seeing which hand the operator uses and how fast they touch the screen will not be used on the floor, so we prefer to see it. Outside Gaziantep, discovery starts remotely and a visit is planned if needed.
Why commission custom software when off-the-shelf packages exist?
If a package is enough, do not commission anything — we will tell you so ourselves. Custom software makes sense in three situations: the part of your business that is specific to you does not fit the package's mould; data is constantly carried by hand between multiple systems; or the package's licence and user costs have outgrown the size of the job. If none of these apply, custom development is an expense.
Do we have to replace our existing Logo, Mikro or Netsis system?
No. The model we recommend is an operations layer written alongside your accounting backbone without touching it. Your e-invoicing, e-ledger and account structures stay as they are. The custom layer connects to your ERP through the routes its vendor supports (API, service layer or an approved import); it does not write directly into the ERP's database tables. The route depends on the version and licence and is agreed in writing during discovery. So you do not end up running a second accounting system.
How much does it cost and how long does it take?
We do not quote without seeing the shop floor; made-up prices and timelines go against our principles. Price is set by scope: how many screens, how many integrations, how many users, how many terminals on the floor. After discovery we present a staged budget together with a written specification, so you can see what you are paying for. For a general framework, see our custom software pricing guide.
We cannot reach our developer any more — can our program be rescued?
In most cases yes, but we give no guarantee. If you hold the compiled application and the database, most of what the program does can usually be recovered; the work stays within the limits the program's licence agreement allows. Some sections may remain missing and are marked as such; some knowledge lives only in source code and does not come back. Our first deliverable is not a commitment but a map of what can be recovered. We can show this approach on a working example during discovery; we do not name clients without their consent.
Who keeps the source code and our data?
The source code we write and your data are handed over to you as defined in the contract; third-party and open-source components remain subject to their own licences. The database and installation documentation are handed over as well; the data sits on your own server or in a cloud account opened in your name. The aim is to leave you in a position to continue with another team in the future.
We are a small business — do you build for us too?
Yes. Many of the businesses we talk to are small; at that scale the right approach is not to build a big system but to write a plain program that properly fixes one bleeding point. We prefer to start small and grow as the need grows.
Are you an agency or a software company?
The work on this page is the software side: production, ERP integration, shop-floor systems and takeovers. The marketing side of Pan Innovation House (search visibility, advertising, e-commerce) is a separate practice, described on a separate page. We do not mix the two; we approach software work with a software mindset.